Microsoft Outlook, an email client developed by the world’s leading software maker, is one of the best email management programs ever. Though Outlook is near to perfect, it is not immune to errors, corruption occurs just like any other software. In case you have an empty Inbox and other IMAP synchronizing Outlook problems, here is how you can fix them with ease.
First, Root your mailbox
The thing here is that some IMAP servers branch off all your folders from the Inbox folder. If that is the case, you will need to set the Root folder path property in your account configuration.
Then, finding out whether or not this is necessary for you is not much difficult. Then, you need to select the Folder tab located in Outlook, and then click on the button named IMAP Folders and then you need to click on the Query button.
You can set the root folder path for your IMAP account; here is how you can do it.
- Go to File, then Account Settings and Account Settings…
- Then, double click on your IMAP account.
- Then you can click on the button More Options…
- Then the click on the Advanced tab.
- Then go to option: Root folder path
- Set this to Inbox, and it will do the trick.
Check your cache retention settings properly
Based on the size of your hard disk drive or SSD in your system, your Offline Settings may be set to only store up to 1 month, 3 months, a year worth of email messages locally.
If you have enough space on your system and want to cache more emails locally, it is possible for you to set the sync slider. Go to File, and then choose Account Settings and then Account Settings…. You can double click on your IMAP account. If all this fails, you need to recreate the IMAP account in Outlook.
In case the above steps were not helpful, you may need to start afresh by removing your IMAP account from Microsoft Outlook and then adding it again. Here is how you can do it.
Go to File, then Account Settings and then Account Settings…. Now, keep in mind that you will first have to export the folders you have marked with This computer only to a PST-file. Do not forget the Calendar and Contacts folders, without which you won’t have contact information or reminders.
Hope the Outlook problems related to Inbox and other IMAP synchronizing problems could be resolved with these steps. Contact our tech support desk for any assistance.
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